Conditions of Sale
- All refunds and returns are at the discretion of Amazing Figures. Unless your item is deemed significantly defective or is different from what was advertised you will not be entitled to a refund or return. In the event of a refund, we will process your refund within 5-7 business days after receiving your return. It can take up to 14 business days for the funds to post to the original payment method(s), depending on your financial institution.
- Trading Cards are strictly non refundable
- Alterations/add ons to existing orders can occur only if it hasn’t progressed past the point where it’s paperwork has been sent to the warehouse to be processed and despatched.
- Payment must be in full before an order can be finalised and sent. Pre-orders must have either full payment or minimum pre order payment as stated on the web page.
- Pre orders only reserves stock and does not guarantee stock. Pre Orders are subject to distributor supply at time of purchase.
- Oversized products will be exempt from the flat rate
- KPOP Preorders are to be paid in full as the supplier requires upfront full payment
- If items are released in the same month, I will combine the shipping otherwise shipping will be charged separately
- Cancellations of orders and pre-orders can occur only if it hasn’t progressed past the point where it’s paperwork has been sent to the warehouse to be processed and despatched.
- If you wish to cancel an order for a pre-order item, fully or partially paid, we must keep 20% as a cancellation fee.
- We need to order and commit to stock months in advance so this fee will cover any associated costs in ordering, shipping and holding onto stock.
- Amazing Figures reserves the right to cancel any order that uses a discount code that was not given directly to the customer placing the order.
- Amazing Figures reserves the right to cancel and refund any product that is charged incorrectly due to an IT issue affecting it’s actual RRP. (Recommended Retail Price)
- Amazing Figures reserves the right to combine any subsequent Pre-Order/s that occur after the initial in-stock shipment with any other Pre-Orders/Orders shipping to the same customer name and address.
- As we have thousands of products online sometimes we may inadvertently run out of an item due to damages or inventory discrepancies. In this case we will get in contact with you to offer an alternative, store credit or a refund on the unavailable product.
- International customers are responsible for any customs duties, taxes or fees payable on the importation of items into their respective country and these charges are independent of our website, levied by respective governments. Please check with your local postal services and/or Customs department prior to ordering for further details regarding any costs which may apply.
- All Retail Packaging images are kept up to date where possible, however designs can change as part of any subsequent release, if this happens we cannot replace any items due to these changes. The item you are purchasing is still accurate to what you ordered, it is just a retail package redesign as per the manufacturer.
- All sales on Trading Cards, CCG’s and TCG’s are final and Amazing Figures will not refund, exchange or accept returns of these products under any circumstances.
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